Refund Policy

When you can get a refund, when you can't, and how to request one. No fine print, no traps.

Last updated: May 8, 2026

The short version

Refunds are honored when we fail to deliver value. If CultivaGuard experiences a billing error or service outage, you get a full refund. If you cancel within 48 hours of your first charge without meaningful use, you get 50% back. After active use, refunds aren't issued — but if your farm outcomes don't improve after 60 days, we'll personally review your setup and re-run your advisory analysis at no cost.

The three refund scenarios

Billing failure or service unavailability

Full Refund

If CultivaGuard experiences a platform-wide outage or billing error that prevents you from accessing a paid feature you were charged for, you are entitled to a full refund for that billing period.

Cancellation within 48 hours of first charge

50% Refund

If you cancel your subscription within 48 hours of your first payment and have not meaningfully used the platform (no crop analyses, Smart advisory sessions, or report generation), you are eligible for a 50% refund. The other 50% covers account provisioning and infrastructure costs.

Cancellation after active use

No Refund

Once you have actively used the platform — including generating automated reports, crop health analyses, grant matches, or weather alerts — refunds are not issued. Your subscription gives you ongoing access to live data and data infrastructure that is consumed upon use.

The 60-day advisory review

If 60 days have passed since you've been actively using CultivaGuard and your farm outcomes haven't improved — no yield gains, grant matches aren't converting, advisories aren't feeling relevant — email us. We'll personally review your farm profile, crop data, and Smart advisory settings, and re-run a full analysis at no additional cost.

This policy exists because no platform can guarantee harvests or grant approvals. What we can do is stand behind the quality of our intelligence. If our positioning isn't working for your farm context, that's our problem to fix, not yours to absorb.

To request a 60-day advisory review:

Email support@cultivaguard.com with "60-Day Review" in the subject line. Include any observations about your farm outcomes, what advice you acted on, and what you've noticed. We'll review your profile and deliver a fresh analysis within 7 days.

How to request a refund

  1. 1Email support@cultivaguard.com with "Refund Request" in the subject line
  2. 2Include the email address used for your subscription and a brief explanation of which scenario applies
  3. 3We'll respond within 24 hours and process eligible refunds within 5 business days
  4. 4Refunds are issued to the original payment method via Stripe

What's not refundable

To be transparent about what won't qualify for a refund:

  • Dissatisfaction with crop health or yield predictions (these are estimates, not guarantees)
  • Weather conditions or market shifts that affect farm outcomes despite accurate advisory data
  • Inability to provide the farm details required to generate meaningful insights
  • Changes in your farming operation or crop plan after your subscription period has begun
  • Refund requests submitted more than 90 days after the original charge
  • Promo code trial periods — these are complimentary access windows with no charge

Subscription cancellation

CultivaGuard subscriptions can be cancelled anytime from your Settings → Subscription page or by contacting us directly.

  • Cancellation takes effect at the end of the current billing period
  • You retain full access until your billing period ends
  • No partial-month refunds, but no charges for future months either
  • You can pause your subscription for up to 90 days at no charge if you need a seasonal break

Chargebacks and disputes

If you're considering disputing a charge with your bank, please email us first. Most issues can be resolved directly within 24 hours, and we'd rather fix the problem than fight a chargeback. Our refund policy is designed to be fair, so a chargeback for a legitimate refund situation will simply be honored.

That said, if a chargeback is filed without first contacting us in cases where we've delivered the service as agreed, we reserve the right to dispute it with documentation.

Promotional codes and trial access

Promotional codes grant complimentary access to CultivaGuard Pro features for a fixed period. Since no charge is made for promo access, these periods are not eligible for refunds. If a promo code doesn't work as expected, contact us and we'll fix it immediately.

Early access customers who subscribed during our launch period are eligible for the same refund scenarios above as a thank-you for trusting us early.

Submit a Refund Request

Fill out the form — we respond within 24 hours

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Or email support@cultivaguard.com with subject "Refund Request"

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